Future Industries

Dear Karen and Twan,

My name is Michelle Fren and I am the owner of Sunsational Tanning Spa in Milford, MA. I wanted to write this letter to you so that you would know what a tremendous job James Whipple did for me while I was in the process of looking for my location, as well as helping with every small detail involved with opening the salon. Being new to the industry, I really didn't know what to do, but James made it so easy. I can't even begin to tell you how many times he made the drive down here to look at a number of different locations and then after we did find a location, he came down to meet with my electricians, and AC people. He must have made at least 5 or 6 trips down here. I probably called him every day, twice a day, and I was never made to feel like I was a bother. He truly was the reason that I chose Future Industries for all of my equipment! He sold me on the equipment, but he mainly sold me with the personal customer service I received. Even now if a problem occurs, he is always available to help with fixing it, or he gets someone on the phone to try to help. No problem has ever gone unresolved. I would highly recommend James, and Future Industries to anyone looking to open a salon. James is truly an asset to your company!

Sincerely,

Michelle Fren

2 Locations in MA

Dear Karen and Twan,
I just wanted to drop you a quick note to tell you how happy we have been having James Whipple as our representative. From the first call we had with him over 2 years ago, to today, he has always demonstrated the highest level of customer service and professionalism. His advice (solicited from us!) has always been on target. We knew nothing about the tanning industry when we started, and he has guided us every step of the way. From his recommendations on tanning equipment, to training classes, to lotion recommendations, he is always there for us. We have called James many a time, on the weekends, in the evening etc. on his cell phone, and has always been available to answer our questions (no matter how silly they seem to us now!!). James single-handedly helped us every step of the way to open our salon. We look forward to branching to a second location (hopefully by the end of this year) and know that with James, it WILL be a success. I personally do not think that Del Sol could have been the success that it is today if had not been for James. Not only is he a fantastic business associate, we are proud to call him a friend. He consistently looks out for our best interests and we could not ask for anything more. Looking forward to many more years together.

Peter and Lilli Sarantos
Del Sol Tans
Long Island, NY

Dear Kendall,
I just wanted to drop you a line to say "thank you". I really appreciate you talking with me today to discuss the new 2009 lotions and also your offering to help our salon with MULTIPLE extras. I emailed the owners and am now pushing for us to switch to Future Industries for our tanning lotions. Our current provider has NEVER stopped to ask me questions about US and has never come up with ways to help our business. It's all about money. We avoid making OUR customers feel as though they are just numbers, so why are we doing business with a company that makes US feel that way? So, I don't care what it takes and how much I need to do, our next order will be with Future Industries!

Incredible Tan - Newton, MA
Susie Housman
John Burr was so special, I felt the need to share it. After scrupulously researching various tanning equipment companies, I chose Future Industries, and John Burr became my sales rep. I truly believe that my decision to go with Future was because of the relationship that John and I established. I am more than satisfied with the equipment, but I would have to say that it was my respect and trust in John that ultimately convinced me to buy all of my equipment from Future Industries. From the start, I found John not only to be intelligent and knowledgeable, but also straight forward and honest. I knew (especially from experience) how rare it was to come by someone with such integrity in this, or any business. John always made me feel that my salon was special, and that I, too, was special. He always gave me his undivided attention. He became my sounding board for so many other things concerning the salon (pricing, lotions), and I knew he was giving me sound advice. He never made me feel like a nuisance when I was asking all of my questions, and he was available constantly, both before and after the sale. He did everything he possibly could to meet my needs in terms of delivery, advice, etc. I truly feel that I could not have opened without him. His help dealing with my general contractors exceeded my expectations. In a sense, he became my partner in the opening of my salon. Honestly, I cannot say enough about his character, his integrity, and his patience. His knowledge of the industry is impeccable.

Again, I love my equipment, but it was and is John Burr that keeps me with the company. I feel as though I can call him anytime and he will be there, ready and happy to help. Even when he is busy with other customers, I am never made to feel like a bother. I know John loves what he does, and it reflects in his work everyday. Future Industries is lucky. I wouldn't dream, of doing business with anyone else.

Exotic Tan - Manchester, CT
Bethany Deschenes
Dear Doreen,
Thank you for taking me to lunch. I really enjoyed it! Also, thank you for the excellent service you have given me. I really appreciate all you do for us.
Thanks Again!

Mary Jane Paris - Founder and President of Positive Impact
Just a quick note to tell you how impressed I was yesterday with your receptionist, Erin. I am on the road quite a bit and meet many receptionists along the way; it's not often that I come away with a "WOW" feeling. More often that not, service is mediocre or just adequate.

Erin, on the other hand, was the exception! She was professional, upbeat, efficient and friendly. She went out of her way to make sure I was comfortable while waiting, offered me coffee and actually got up out of her seat to locate Leslee.

While waiting, I listened intently while she answered many incoming calls - all with a consistent message, very positive tone, friendly, yet professional, "customer service attitude" and directed the calls efficiently. She is a jewel!

It is apparent from Erin, Future Industries' first voice heard and first face met, that you organization is a "positive workplace!" Kudos to Erin and the management team!